Cancellation Policy:
1. You can cancel your order up to the order cut-off time which is 3 Hours before your train arriving at Surat railway station. You can cancel your order by calling our customer care number. You will need to quote mobile phone number and order ID to cancel the order. You may be required to login on the website in order to cancel your order, where applicable. We will not be able to cancel any order after order cut-off time.
2. If the cancellation is made up to 24 hours before cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount within 15 working days.
3. If the cancellation is made between 24 hours and order cut-off time, and you have paid in advance online, we will refund or re-credit your debit or credit card with the full amount less a 25% cancellation administrative fee within 15 days.
4. In the unlikely event that the Tipsy Topsy delivers a wrong item, you have the right to reject the delivery of the wrong item and you shall be fully refunded for the missing item. If we can only do a partial delivery (a few items might be not available), our customer execute shall inform you or propose a replacement for missing items. You have the right to refuse a partial order before delivery and get a refund. We will put our best effort in ensuring that the delivery is complete and as per your order, however this may not be possible in all cases.